What and Where is Warren HIll's Cancun Jazz Festival?
What Is An All-Inclusive Festival?
Do I Need A Passport?
What is Included?
Can I Attend the Festival if I'm Staying At A Different Resort?
How Do I Make Reservations?
What Airport Do I Need To Fly Into?
What Information Will I Need To Book My Package?
How Do Payment Plans Work?
Who Sells The Ticket?
What Name Will Show Up On My Credit Card Statement?
How Does A Package Purchase Breakdown?
What Are Service Fees?
Payment Plans – FAQs
HOW DOES THE PAYMENT PLAN OPTION WORK?
The initial deposit to secure your reservation is $500. The remaining payments will be divided up equally over the remaining months prior to the event, with the final payment due no later than October 1, 2019. Payments are due on pre-assigned dates each month. Additional terms and conditions will apply when you agree to enter into the payment plan. The plan fee is the greater of $200 or 5% of the amount financed.
WHAT IS THE REQUIRED DEPOSIT?
When you choose to do the payment plan, you will pay a minimum initial deposit of $500 per package.
WHAT ARE THE ADVANTAGES OF AUTOMATIC BILLING?
It’s convenient. Payments are automatic and evenly divided. No chance of forgetting to pay and being assessed a late fee.
HOW OFTEN DO RECURRING PAYMENTS HAPPEN?
Payments are deducted every 30 days from the date of your purchase with final payments collected no later than September 1, 2018.
WHAT IF I MISS A PAYMENT?
Since payments are automatic there’s no need to worry about having to remember to make a payment every month. However if you default (i.e. there isn’t enough money in the account or there is some kind of hold from your bank etc.) we will work with you and give you time to resolve the issue. Similar to other credit plans, after 5 days there will be late fees of $50 per occurance. If after 30 days you are unable to make your payments current, your seats will be unassigned. After 45 days we will reserve the right to cancel your reservation without a refund.
WHAT IF MY CREDIT CARD IS DECLINED AT THE TIME OF PROCESSING?
The issuing bank should be contacted by the guest and/or card holder. We are unable to indefinitely “hold” an order for payment processing. If one of the payment plan Installments is unable to be processed, we will make a reasonable effort to contact you and give you time to resolve the issue. If unresolved after 45 days, your order will be subject to cancellation without refund.
CAN THE PLAN BE SPLIT BETWEEN GUESTS?
Yes! You have the ability to split the costs with another guest(s). However, we are not able to split payments with the online booking system at the time of purchase. In order to do so you you have the choice of booking online and one of you pays the initial $500. Then afterwards we can arrange the split plan. Or you can call the box office to make your reservation. One person must designate themselves as the Primary guest and be responsible for the entire order being paid in full by the final payment date. Each additional split of the plan is subject to a $100 fee.
WHAT IF MY BALANCE CHANGES (I.E., I ADD AN EXPERIENCE OR UPGRADE MY PACKAGE/TICKETS)?
No problem! As long as items are available you can upgrade at any time and we can adjust your plan. Downgrades are not allowed.
WILL CANCUN JAZZ FESTIVAL REMIND ME BEFORE I AM CHARGED?
The first payment is processed at Checkout. For patrons using payment plan option, the remaining payments are charged every 30 days through October 1, 2019. It will be each guest’s responsibility to make sure they don’t have an interruption in their automatic billing to avoid any fees or cancellations of their purchase. You will receive a reminder email 3 days prior to the charge.
HOW MANY PAYMENTS WILL I HAVE AND WHEN WILL THEY BE?
Guests using payment plan option will have equal payments processed based on when they purchased their package(s). The first at Checkout on the date of sale. The remaining payments will be charged every 30 days through October 1st 2019.
Before You Book
HOW CAN I LEARN MORE ABOUT THE HARD ROCK HOTEL RIVIERA MAYA?
WHAT IS THE FESTIVAL LINEUP?
WHAT ARE THE ACCOMMODATIONS FOR THREE OR MORE IN A ROOM?
WHAT IS THE CANCUN JAZZ FESTIVAL CANCELLATION POLICY?
WHAT TYPE OF TRAVEL DOCUMENTS WILL I NEED TO ATTEND THE CANCUN JAZZ FESTIVAL?
IS THERE A GROUP DISCOUNT?
CAN I REQUEST A ROOM NEXT TO OR NEAR MY FRIEND OR FAMILY MEMBER?
CAN I EXTEND MY TRIP OUTSIDE THE DATES OF THE EVENT?
WHAT TYPES OF PAYMENTS ARE ACCEPTED?
WHAT IS THE MAXIMUM NUMBER OF ADULTS THAT CAN SHARE ONE ROOM OR SUITE?
WHAT IS NOT INCLUDED IN THE PRICE?
- Airplane flights to and from the Cancun Jazz Festival are not included in Room/Suite Packages.
- Ground Transportation to and from Cancun International Airport and The Hotel is not included, although we have an excellent company to refer you to.
- Add On options such as Extended Stays, VIP Upgrades, and other experiences are not included in Room/Suite Packages.
- Select Resort Features & Amenities – such as Special Dining Experiences, Tequila and Wine Tasting, and Wine Upgrades, Off site Excursions, POSH Beauty Salon, Rock Spa, and World Class Signature Golf – require an extra fee.
- Complimentary Resort Credits are accepted for most resort features & amenities, however the service fees for using Resort Credits are not included in the package price and settled directly with the hotel upon check-out.