Airfare is NOT included in the price, all guests are responsible for booking their own airfare. If you will be flying in, you should fly into the Cancun International Airport (CUN).
For your convenience, we do offer an in-house travel agent who can help you book flights. If you are interested please email Dina at email@example.com
Your exact dates of arrival and departure are listed in your receipt and dashboard. Suggested arrival and departure dates and times:
Arrival Date: Try to arrive no later than 3 pm to CUN airport to allow yourself enough time to clear customs, get bags, drive to resort, checkin, dinner all before the first show at 7 pm.
Departure Date: Try to depart CUN airport in the afternoon. This will allow you a relaxing morning after the final nights festivities on the final night and no need to rush out early to go home tired! Check out time is 11 am but you can always store your bags while you await your flight.
If you don’t wish to feel rushed on your arrival or departure, we do offer our group rates for post nights, not only at the Hard Rock, but at other nearby resorts a well. This will give you more time to relax prior to and after the festival. Email us for rates.
Be sure you have a valid passport. A passport is REQUIRED and should be valid for at least 3 months AFTER the festival dates. There are NO exceptions.
The Hard Rock Hotel Riviera Maya is approximately sixty minutes form the Cancun International Airport (CUN).
We are pleased to include complimentary shared van or bus shuttle service to and from the airport and the hotel with your package, provided you are arriving and departing on the arrival and departure dates of the festival.
Extra costs will apply if you book pre or post nights (excluding crossover nights), or if you choose to upgrade to private van or SUV service.
We also recommend private van or SUV if you are traveling as a group of 4 or more, as you can receive the benefit of one cost per vehicle, plus little to no wait times.