Before You Go

We want your trip to go as smooth as possible. So we have prepared a timeline of events for you to follow and check off your list as the event draws near. The first step is to log into the customer portal to verify all of your info (see below)

Simply click on each subject below for detailed helpful information.

Register in the Online Portal
We have a great new feature this year – an online guest portal – which will be your personal event guide. This portal is designed to work on your mobile phone via resort wide free WiFi, and includes all of the information related to your 2019 package, including your hotel reservation number, seats, receipt, contact info, additional guest info, and more!

Below are some basic instructions on how to use the portal. Even though the portal can be used on a phone, desktop or tablet, we recommend getting used to using it on your phone, since that will be our primary method of communication with you at the resort, should there be any updates during the festival.


This link will take you directly to the Login page. Please click on it or copy it into your browser.

To log in, make sure you have your ORDER NUMBER handy and the LAST NAME of the lead guest on the order.

Once logged in, you will be directed to the “Home” page  (see below). But before you start using the portal, we want to make sure all of your information is verified and entered correctly.

Your first step is to go to the “Contact Info” page by clicking on the top right menu icon (looks like a hamburger). Please check that all of the information is correct and also make sure to click the BLUE edit button. At the moment you can only edit your Mobile phone, Alternate phone (good for a 2nd guest number), and 2nd Email (good for 2nd guest). These are extremely important for us to have. When you have finished editing, click the BLUE “Update My Info” button.

NOTE – If any of your other contact info is incorrect, please email us with changes and we will make them on our end.

Once you have reviewed your contact info, click on the top right menu icon again. This will show you all of the current menu options.


This page has the hotel address, phone number, and a direct email for booking spa, beauty salon, tours, balinese beds, golf, wine and tequila tasting, romantic dinners.


This page is a review of the same receipt you would have received via email. Please double check it and make sure it is correct. In particular, additional guests names, check in/out dates, room and seating categories. This page is not editable, so if there are any errors, you will need to email us.

NOTE – you will have the opportunity to edit 2nd guest info on the MY TRAVEL page (below).


This page is where you will need to do the most editing in the fields listed below:

  • Flights – please enter your arrival and departure information.
  • Top Artists – please enter the top 2 Artists you are looking forward to seeing this year.
  • Please verify each guests age (mainly we want to know that you are over 18, and if not, then we need exact ages)
  • Passport expiration date is very important to ensure that it is valid until at least 2/1/20
  • T-shirt sizes for your complimentary shirts

When you have finished editing, scroll to the bottom and click the BLUE “Update Travel Info” button


This page is view only, but it has your seats, room number (if pre-assigned in woodstock), and most importantly, the schedule!

Note that it currently lists the main shows only. Still to come are the afternoon events (smaller performances in the lobbies, at the pool etc.), but this will give you the ability to plan your daily activities, excursions off property etc.

That’s all the information for now! We hope you have a great experience with the portal and find it to be a useful tool to make your Cancun Jazz experience a great one!

Book your Ground Transportation
If you did not purchase ground transportation during your initial order process, you can add it at any time by simply emailing us.

We do highly recommend purchasing it directly from us, as we have many years of experience as well as the best negotiated rates.

If you choose not to use this service, a public taxi service is roughly $80 each way and can accommodate up to 3 people.

Book your flights

If you want to make your flight booking process easy – use our travel concierge Dina Lasky!
Dina has years of experience as a certified agent with Frosch Travel – one the worlds largest travel networks – and she can not only find you the best rates, but can ensure that you are going to the correct airport and arriving at the correct dates and times!
For a small fee you can get peace of mind that you will have the best flight options available and ensure that you have seats (unlike booking with online services that overbook and risk getting bumped off a flight!)

To reach Dina, you can email her at or you can call her direct line at (805) 727-4333.

Also, before you book your flights, make sure to check on the pre-night entertainment.
We book some fabulous Artists on the Tuesday and Wednesday prior to the main event, and the prices are very economical to extend your stay. This also gives you a chance to do more exploring of the local surroundings during the pre-event days.

Once you decide on pre or post nights, try and book your flights as soon as possible. We all want the best deals, but sometimes if you wait too long you will end up with less desirable flights and connections which could get you to the event late, or worst case, strand you (or your luggage) in a connecting city. Better to spend a little more now to get non-stop service and good seat selection on the plane. Start your vacation on a positive note with a nice comfortable flight!

If you are coming just for the 4 night event, your arrival date is October 24th and your departure date is October 28th, 2019.
If you booked extra nights pre or post event, simply adjust the dates by the number of nights you added.


Check your passport
You must have a valid passport to go to Mexico. Double check that the expiry date on your (and your additional guests) is valid preferably up to 3 months after the festival (around February 1st, 2020).

Don’t leave it until the last minute! It’s quite easy to renew a passport. In most cases you can just do it online and by mail. It’s reasonable when you are not doing it in a rush.

Purchase travel insurance
We all think that nothing will happen to us – it’s always the other person with the bad luck. But … life doesn’t work that way!

You have made a big investment in your vacation – protect your investment with just a small fee and protect yourself from many occurrences such as flight delays or cancelations.

We recommended using AIG Travel Guard and you can click on the link below to get a quote

Lost luggage, trip cancellation, medical emergency

Tamara's Tips
Warren’s wife Tamara has prepared a great slide show which includes travel tips gathered from all of her 3 years of “Cancun experience”. Please take a moment to view at the link below

Tam’s Tips 

Hotel Map